Please read these Terms of Use carefully before using VINdicated.ai. By accessing or using our website, tools, services, or mobile application, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. About VINdicated.ai
VINdicated.ai ("VINdicated," "we," "us," or "our") is a car-buying education platform that provides consumers with information, tools, and advisory services designed to help them make more informed decisions when purchasing or leasing a vehicle. Our services include, but are not limited to:
- Free educational tools (budget calculators, lease vs. buy analyzers, dealer fee guides, negotiation scripts, and similar resources)
- Expert concierge and strategy session services
- A forthcoming AI-powered car-buying application
- Educational content distributed across digital platforms
VINdicated.ai is not a car dealership, lender, financial institution, licensed financial advisor, or licensed law firm. We do not sell vehicles, arrange financing, or provide legal advice. All information and tools we provide are for general educational purposes only.
2. Acceptance of Terms
By accessing or using any part of VINdicated.ai, you confirm that you:
- Are at least 18 years of age (or the age of majority in your jurisdiction);
- Have the legal capacity to enter into a binding agreement;
- Have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy;
- Will use the services only for lawful purposes.
If you are accessing the services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
3. Services and Limitations
3.1 Educational Tools
Our free tools — including budget calculators, APR comparison tools, and negotiation guides — are provided for general informational purposes only. Outputs are estimates based on user-provided inputs and publicly available data. They do not constitute financial, legal, or professional advice. Results may vary based on your individual circumstances, credit profile, and local market conditions. Always verify any figures independently before making financial decisions.
3.2 Concierge and Advisory Services
Our paid concierge and strategy session services are educational and advisory in nature. We provide general guidance on car-buying strategy, dealer tactics, and negotiation approaches based on experience and publicly available information. We do not guarantee specific pricing outcomes, savings amounts, approval of financing, or dealership cooperation. Our advisors are not licensed attorneys, financial advisors, or certified automotive appraisers.
3.3 AI Application (Forthcoming)
The VINdicated.ai application is designed to assist consumers with car-buying questions and guidance. It is trained specifically on automotive consumer topics and does not provide advice outside that domain. AI-generated responses are informational only and should not be the sole basis for major financial decisions. Always consult qualified professionals as appropriate for your situation.
3.4 No Guarantee of Results
While we strive to provide accurate, up-to-date, and useful information, we make no warranty that use of our services will result in any specific outcome, savings, or negotiation result. Vehicle pricing, dealer practices, and market conditions change constantly and vary significantly by geography and dealer.
4. Payments and Refunds
4.1 Paid Services
Certain services — including Expert Strategy Sessions and Full Concierge packages — require payment. All fees are stated in U.S. dollars and are due at the time of booking. We use secure third-party payment processors; we do not store your full payment card information.
4.2 Refund Policy
Due to the time-sensitive, advisory nature of our services:
- Expert Strategy Sessions ($399): Fully refundable if canceled at least 48 hours before the scheduled session. No refund for cancellations within 48 hours or no-shows.
- Full Concierge ($1,099): A 50% refund is available if no substantive work has begun (typically within 24 hours of payment). Once work has commenced, fees are non-refundable.
- App Subscriptions: Refund policy for the forthcoming app will be published prior to launch.
Refund requests must be submitted in writing to the contact email listed in Section 12. We reserve the right to determine whether refund conditions have been met.
5. User Conduct and Prohibited Uses
You agree that you will not use VINdicated.ai to:
- Violate any applicable federal, state, or local law or regulation;
- Reproduce, redistribute, resell, or commercially exploit our tools, content, or proprietary materials without written permission;
- Reverse-engineer, scrape, or systematically extract data from our platform;
- Impersonate any person or entity, or falsely represent your affiliation;
- Transmit malware, spam, or any harmful or disruptive code;
- Circumvent any security, authentication, or access controls;
- Use our services on behalf of, or to benefit, any automotive dealership, manufacturer, or competitor without our express written consent.
We reserve the right to terminate or restrict access for any user who violates these prohibitions, without notice and without refund where applicable.
6. Intellectual Property
All content on VINdicated.ai — including text, graphics, logos, calculators, scripts, guides, videos, and software — is the proprietary property of VINdicated.ai or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our content for your own personal, non-commercial car-buying purposes. You may not copy, modify, distribute, display, publish, sell, or create derivative works from our content without our prior written consent.
User-submitted content (such as questions, deal details submitted through our tools, or feedback) remains your property but you grant us a non-exclusive, royalty-free license to use it for service delivery, quality improvement, and platform development. We will not publicly identify you or share your deal-specific data with third parties for commercial purposes without your consent.
7. Third-Party Links and Services
Our platform may link to third-party websites, tools, or resources — including vehicle valuation services, lenders, and automotive data providers. These links are provided for convenience and informational purposes only. VINdicated.ai has no control over, and assumes no responsibility for, the content, privacy practices, or accuracy of third-party sites. The inclusion of any link does not constitute an endorsement.
Your interactions with third-party services are governed by their respective terms and privacy policies.
8. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VINDICATED.AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS PROVIDE THE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY INFORMATION OR CONTENT IS ACCURATE, COMPLETE, OR CURRENT; (C) ANY SPECIFIC RESULT OR OUTCOME WILL BE ACHIEVED THROUGH USE OF OUR SERVICES.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VINDICATED.AI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO VINDICATED.AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH CASES, LIABILITY SHALL BE LIMITED TO THE MINIMUM EXTENT REQUIRED BY LAW.
10. Indemnification
You agree to indemnify, defend, and hold harmless VINdicated.ai and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your violation of any applicable law or regulation.
11. Dispute Resolution and Governing Law
11.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.
11.2 Informal Resolution
Before initiating any formal dispute, you agree to first contact us at the email below and attempt in good faith to resolve the dispute informally. We will make reasonable efforts to resolve disputes within 30 days.
11.3 Binding Arbitration
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the services (other than small claims court matters and intellectual property claims) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, then in effect. The arbitration shall be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
Class Action Waiver: You agree that any dispute shall be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
11.4 Exceptions
Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm pending arbitration.
12. Modifications to Terms
We reserve the right to update or modify these Terms at any time. If we make material changes, we will update the "Last Updated" date at the top of this page and, where feasible, provide additional notice (such as by email or a notice on our homepage). Your continued use of the services after the effective date of any changes constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically. If you do not agree to the modified Terms, you should stop using our services.
13. Termination
We may suspend or terminate your access to the services at any time, with or without cause, and with or without notice, including if we reasonably believe you have violated these Terms. Upon termination, your right to use the services will cease immediately. Provisions that by their nature should survive termination will survive, including but not limited to Sections 6, 8, 9, 10, and 11.
14. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and VINdicated.ai regarding the services and supersede all prior agreements, representations, and understandings.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations without restriction.
Force Majeure: We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, strikes, or government actions.
15. Contact Information
If you have questions about these Terms of Use, please contact us:
- VINdicated.ai
- Crown Point, Indiana
- Website: vindicated.ai
- Email: support@vindicated.ai