The numbers don't lie.
The process is broken.

Twenty years in medical devices taught me one thing: right steps, right order, right outcome. Then I started a surgical distributorship, bought and sold several vehicles, and found myself making the same mistakes every buyer makes — even with 20 years of sales experience under my belt.

So I obsessed: how does this happen to people? I learned from top F&I managers and ex-car salespeople — the people on the other side of that table.

It's not about intelligence. It's about information asymmetry and missing steps.

Dealers train for years on sales psychology. Buyers skip steps and lose leverage without ever realizing it. Most walk in with a Google search and good intentions.

The gap is what VINny was built to close.